the venue is relaxing, with excellent food and amazing location near bus station.

Neat rooms, glorious views of the lake, the staff was amicable. The location was stunning and incredible, not far from the shore, The Ainu Kotan and tourist info centres at both ends of the strip and along main street with shops.

I got a room with stunning views of the lake. the service was great, and everyone I met on the staff was friendly and efficient. 🌅.

The staff here are friendly and helpful, taking care of parking; the family room provides all the basic amenities, and the service is warm and includes complimentary parking.

This place offers reasonably priced huge rooms with great views and efficient staff.

This hotel has a great location right near stunning forests and up the slopes of a volcano. the rooms are spacious with amazing views, and the staff are really efficient. 🌲.

The room comes equipped with an electric kettle, air conditioner, and a personal safe, along with a great location; the staff is welcoming, helpful, and pays attention to detail.

The breakfast was quite decent, and the rooms were well-equipped. The hotel offered free coffee during our stay and had a lovely view of the surrounding area from the room. It was also conveniently located near several restaurants and shops.

Despite the positive aspects, my business trip here was somewhat disappointing. The rooms felt outdated, and the service was below average.

Surrounded by beautiful forests up volcano slopes, this hotel has an excellent location right beside a scenic lake. It's conveniently near the bus station and the city center, making it easy to explore the area. the rooms are comfortable with traditional Japanese tatami-matting, and the communal bath is a great opportunity to experience local culture. Staff are helpful and friendly, and the full set of toiletries provided adds to the convenience.

The wifi is only available in the lobby, which can be inconvenient for some guests.

I had a fantastic stay at this luxurious 4-star hotel. The location was absolutely perfect, being right beside the beautiful lake. I couldn't get enough of the stunning view from my room. The staff were incredibly friendly and provided excellent service. I was impressed with the variety of amenities available, from the free soft serve and coffee to the on-site restaurant and bar. The room itself was spacious and well-maintained, with all the necessary comforts and more. I especially appreciated the little touches, like the welcome drink and the tasty bread provided during check out. this place exceeded my expectations and I highly recommend it.

No cons. This hotel is recommended to everyone.

Perfect location near Lake Akan. Stunning views of lake and mountains. Friendly and helpful staff. Spacious rooms with traditional Japanese decor. Convenient on-site gift shop. Fantastic outdoor onsen area. Staff assistance with sightseeing and car snow clearance. Free ice cream for kids

Nothing I didn't like to be fair

Stunning lake view. Convenient location to pier & forest. Friendly staff & great breakfast!

Nothing it was perfect.

Spent my Christmas at this hotel and two things I loved were the free hot tea and ice cream booth during the evening. the staff were incredibly friendly and welcoming. the hotel's location was perfect, right next to the ferry terminal. And, the surrounding area was very peaceful and calm.

The room was a bit worn and outdated, which was a drawback. the pillows were so flat and small that they were uncomfortable to sleep on.